FREQUENTLY ASKED QUESTIONS
New West will not hook-up, move, or repair any customer equipment, except that which has been agreed upon between New West and customer.
There will be a $9.99 fee for guaranteed next day deliveries. There will be a $19.99 fee for same day deliveries. No fees for standard deliveries.
Typically, deliveries will occur within 1-3 business days after order
Billing for this service will be prepayment only
Cylinder(s) will be left outside the customer’s home at a safe location, designated by customer when placing order (NO INSIDE STORAGE).
Same-day customers must order no later than 11am on the day the cylinder(s) is needed
No, you don’t need to be home. Place your tank at the spot you designated, and it will be exchanged on your scheduled day.
We are not currently offering weekend delivery
Use our 2 tank propane offer, to ensure you always have propane when you need it.
If your tank is out of date, determined to be in poor condition or damaged to the point of needing repair, we will not be able to complete the exchange process.
You have the option to purchase another tank or your money will be refunded.